Return & Refund Policy

1. Return Policy Overview

Due to the nature of food products and food safety regulations, we have specific guidelines for returns and refunds. We cannot accept returns of opened products, but we stand behind the quality of our seasoning packets.

2. Damaged or Defective Products

What Qualifies

We will provide a full refund or replacement if your product arrives:

• Damaged in shipping (torn, crushed, or leaking packets)
• Defective (expired, contaminated, or incorrect product)
• Incorrect item (wrong product or quantity shipped)
• Missing items from your order

How to Report

Contact us within 7 days of delivery at whatthedillyyodipco@gmail.com

Include in your email:

• Order number
• Clear photos of the damaged/defective product
• Description of the issue
• Your preferred resolution (refund or replacement)

3. Lost or Stolen Packages

USPS Tracking

All orders are shipped with USPS tracking. If your tracking shows "delivered" but you haven't received your package:

1. Check with neighbors and household members
2. Look in mailboxes, porches, and common delivery areas
3. Wait 24 hours (sometimes USPS marks packages as delivered early)
4. Contact your local post office with the tracking number

Our Support

If your package is truly lost or stolen, contact us within 7 days and we'll work with USPS to file a claim. Once resolved, we'll send a replacement or provide a refund.

4. Wrong Address or Undeliverable

Customer Responsibility

You are responsible for providing a correct shipping address. If a package is returned to us due to an incorrect address you provided, we can:

• Reship to the correct address (you pay shipping costs)
• Provide a refund minus original shipping costs

Address Changes

Contact us immediately if you need to change your shipping address. We cannot change addresses once an order has shipped.

5. Product Satisfaction

Taste Concerns

If you're not satisfied with the taste or quality of our dip (when prepared according to instructions):

• Contact us within 30 days of purchase
• Explain the issue in detail
• We'll work with you to resolve the concern

We may offer troubleshooting tips, a partial refund, or a replacement depending on the circumstances.

6. Refund Process

Timing

• Approval: Refund requests are reviewed within 1-2 business days
• Processing: Approved refunds are processed within 3-5 business days
• Receipt: Allow 5-10 business days for refunds to appear on your statement

Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

7. Exchanges

We do not offer direct product exchanges. If you received the wrong product or want a different quantity:

1. Contact us for a refund or replacement of the incorrect item
2. Place a new order for the desired product

8. Order Cancellations

Before Shipping

You may cancel your order for a full refund if it has not yet shipped. Contact us immediately at whatthedillyyodipco@gmail.com

After Shipping

Once an order has shipped, it cannot be canceled. You may refuse delivery, and we'll provide a refund once the package is returned to us (minus original shipping costs).

9. Non-Returnable Items

The following cannot be returned or refunded (except for damaged/defective situations):

• Opened product packets (food safety regulations)
• Products past 30 days from purchase
• Gift cards or promotional items
• Items not purchased directly from What the Dilly Yo

10. Shipping Costs

Original Shipping

Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged product, etc.).

Return Shipping

We do not require you to return products. For damaged or defective items, photos are sufficient. If a return is necessary, we'll provide a prepaid return label.

11. Founder's Batch Policy

Founder's Batch products are limited edition but follow the same return and refund policies as regular products. We want our earliest supporters to be completely satisfied!

12. Contact Us

For returns, refunds, or questions about this policy:

Email: whatthedillyyodipco@gmail.com

We typically respond within 24 hours (Monday-Friday).